Workflow
8 min read
Sep 12, 2026
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The order that sat for thirteen days
A manufacturer’s order was waiting on a clarification nobody had written. What I found on site, and what the rebuilt system refuses to let happen.
Software
6 min read
Aug 29, 2026
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What a forward deployed engineer actually does
Discovery, requirements, build, delivery, adoption. The job is the same whether the customer is a shop floor or an agency.
Workflow
5 min read
Aug 15, 2026
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Design the workflow around the decision, not the data
A report that made 2,800 requests a week to answer one question a day. Start from what the operator decides, then work backwards.
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